Symantec Norton AntiVirus 2011 Guide de l'utilisateur télécharger pdf (Page 35)

Following is an overview of our support offerings:

Chat in real time with a support

representative.

For more complex technical issues,

chat offers the option to allow a

support representative to connect

remotely to your computer and

resolve your problem. Chat support

is free, with the exception of our

Virus and Spyware Solution

service.

Chat

Submit your question on our Web

site and receive a response by

email.

Email support has a slower

response time when compared to

chat or phone. Email support is

free.

Speak to a support representative

in real time.

Phone

To contact a support representative, please visit the

Symantec support Web site at the following URL:

www.symantec.com/globalsupport

The online support option is displayed first, followed

by the contact options where you can select the type

of support you prefer.

Support policy

When Symantec announces that a product is no longer

marketed or sold, telephone support is discontinued

six months after the termination announcement.

Technical information on these products may still be

35Service and Support Solutions

Support policy

1 2 ... 30 31 32 33 34 35 36 37 38 39 40 41 42

Pas de commentaire

Symantec Norton AntiVirus 2011 Guide de l'utilisateur Page 35